Customer Operations

Our Customer Operations team are pros at helping our customers achieve their potential, while keeping a tight commercial focus. It comprises Customer Care, Learning & Quality, Workforce Planning, Payment Operations & Fraud, and Change & Transformation. Join us and experience the buzz of a quickly evolving business, and the chance to shape your own future. Work across all areas of operations, meet inspiring people and grow your skills in ways that wouldn’t be possible in larger companies. We are global but we don’t employ huge teams. Instead, we all support each other, so you’ll get exposure to a myriad of projects – it’s a great way to build your portfolio and work with talented colleagues across the department.

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Customer Care

Our Customer Care team is the heart of our business – they ensure our customers receive the best experience when they contact us. First-time resolution on customer queries is a priority; we want everyone to enjoy a stress-free, positive experience.

The ability to understand and connect with our customers is also essential. We ask you to truly have the customer’s best interest at heart, while feeling energised by the challenges of a fast-paced and ever-changing environment. If that sounds like you, your impact will be significant.

As we grow, we have diversity at the heart of our hiring. We are looking for candidates at both individual contributor level and leadership level.

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Learning & Quality

For a truly rewarding and impactful career, come and work with our Delivery team. They’re responsible for end-to-end delivery, facilitation and coaching of all learning programmes across Customer Care (CC), including coaching of technical skills and knowledge. You’ll help to deliver new hire training and learning initiatives across Customer Care, both face-to-face and remotely, to equip employees with the skills, knowledge and desired behaviours to deliver world-class learning experiences to the CC teams.

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Workforce Planning

Are you super-organised, with an eagle eye for detail and a natural passion for driving operational efficiency? Come on board! Working closely with the broader CS team, your role in Workforce Planning will ensure our Customer Care Executives can support our customers at all times. This function is key to keeping the cogs moving and fits someone who thrives in a fast-paced environment, communicates in an open and supportive manner, and has a natural flair for collating and analysing data. If that sounds like you, please get in touch.

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Payment Operations & Fraud

Our Payment Operations team is right at the hub of WorldRemit. They ensure that customers’ money arrives seamlessly to their loved ones, fast. They are also the crucial link between WorldRemit’s internal teams (Customer Care, Commercial, Tech, Marketing) and our external partners (pay-out partners, payment service providers, banks). Bring along your analytical mind and customer-centric approach to tackling problems and watch the positive impact you have on families across the globe.

Fraud Team – We send billions of pounds worldwide for our customers every year. Millions of people rely on us to send money safely, at high speed and at low cost. As we look to the future, we will grow scalable fraud screening services that continue to make our customers’ experiences seamless, while protecting their money and living up to the trust we’ve been given. If the challenges and opportunities of this ever-evolving digital age get your pulse racing, come and talk to us.

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Change & Transformation

Are you on the ball and often see things that others miss? Is change and transformation your speciality? We’d welcome your skills in our fast-paced, agile company. You’ll balance fresh ideas with a sharp ability to make improvements so that we continue to deliver ambitious change for customers and colleagues. In turn, you’ll get to work across various projects and increase your knowledge and skills in areas that interest you.

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Skills and Traits

These assets apply across all areas of Customer Operations:

You thrive in autonomous environments and have a willingness to seek out your own opportunities for development

You work well independently as well as collaboratively

You are naturally curious

You are an adept problem solver

Why WorldRemit?

This is an exciting time to join WorldRemit. We are an established fintech business, yet there’s a world of possibilities still out there. Significant funding from investors is allowing us to continue our growth trajectory, and we’re not slowing down any time soon!

As we embark on the next ambitious chapter of our story, we’re looking for bright new talent to join us.

“I work with amazingly driven people who have the customers’ interests at the heart of everything we do. We are the voice of the customer and I absolutely love it. WorldRemit Customer Care is a magnet for talent.”

Jon, Director – Customer Care Learning and Quality